Privacy Policy
Last Updated: September 2026 • We respect your privacy and protect your gaming credentials.
1Introduction
CHESSMAN TOPUP is a platform dedicated to instant game recharges, diamonds, passes, and digital goods for gamers in Cambodia. This Privacy Policy explains how we collect, store, use, and protect your personal information when you visit our website or use our services. We are committed to maintaining the highest level of privacy and security at all times.
2Consent
By visiting or using our website, you agree that you have read, understood, and accepted this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and do not submit any information to us.
3Information We Collect
A. Information You Provide Directly
| Information Type | Examples |
|---|---|
| Contact details | Phone number, email address, name (if account created) |
| Game account information | Game UID / Player ID, Server / Zone ID, In-Game Nickname |
| Order information | Order ID, package type, quantity, timestamp |
| Payment verification | Transaction Reference ID, ABA PayWay & Bakong KHQR verification code |
| Support messages | Questions, feedback, and customer support conversations |
B. Information Collected Automatically
- IP address and approximate location for fraud prevention and security monitoring.
- Browser type, device model, and operating system to ensure smooth responsive display.
- Local storage session data for saving your recently used game UIDs.
4How We Use Your Information
Your information is processed strictly for legitimate operational purposes:
- •Processing and completing your digital top-up order on the game server.
- •Verifying ABA PayWay & Bakong KHQR transactions and confirming payment receipts.
- •Providing real-time order status tracking and live progress updates.
- •Providing dedicated customer support and investigating order disputes.
- •Preventing fraudulent activity, duplicate scans, and malicious automated bot traffic.
- •Analyzing platform uptime, delivery speeds, and website performance.
Payment Security & Strict Invariant
All payments on CHESSMAN TOPUP are processed securely via ABA PayWay utilizing the Bakong KHQR national mobile payment standard in Cambodia. We never receive, process, or store your banking PINs, account passwords, or card numbers; we only receive an automated cryptographic transaction confirmation from the gateway to confirm payment.
- ✕Your in-game account password, Facebook password, or Google login
- ✕One-Time Passwords (OTP) from SMS, bank, or e-wallet
- ✕Your banking PIN or payment password
- ✕Direct access or login permissions to any account
If anyone claiming to represent CHESSMAN TOPUP asks for such details, do not share them and contact Support immediately.
6Log Files & Technical Metrics
Like most websites, our servers maintain automated technical logs containing IP addresses, browser types, timestamps, and page request routes. These logs are used solely to analyze security trends, prevent denial-of-service attempts, and ensure server stability. Technical log files cannot be used to directly identify individual persons.
7Cookies & Local Storage
Cookies and browser local storage are used to make your experience smooth and convenient:
- •Recent Player IDs: Storing up to 3 recently used game UIDs locally on your browser so you do not have to retype them.
- •Session Security: Authenticating active admin/user sessions and preventing CSRF attacks.
- •Performance Optimization: Caching static game assets for fast sub-second page loads.
8Third-Party Processing & Data Protection
Your personal data is never sold, rented, or commercialized to advertisers. Information is only processed through secure integrations necessary to complete your order:
| Service | Purpose |
|---|---|
| ABA PayWay & Bakong KHQR | Payment processing, verification, and settlement |
| Game Delivery API | Direct transmission of Player UID to dispatch credits to character |
| Cloud Infrastructure | Encrypted hosting and high-availability database servers |
| Legal Authorities | Strictly when required by applicable Cambodian law |
9Data Security Standards
We employ modern security practices to protect your data from unauthorized access or disclosure:
- Full HTTPS / TLS encryption for all traffic in transit.
- Cryptographic key hashing and secret cipher protection at rest.
- Strict role-based access control (RBAC) restricting database access.
- Continuous automated server monitoring for anomalies.
Data Retention Periods
We retain information only as long as necessary for operational, auditing, and customer service needs:
- •Order Records: Retained for 1 year to resolve customer inquiries and payment disputes.
- •Server Log Files: Retained for 90 days, then purged automatically.
- •Support Messages: Retained for 1 year for service quality.
- •Payment Audit Records: Kept for 1 year in compliance with financial recordkeeping.
Your Rights Regarding Your Data
You hold the following rights regarding your personal information:
- •Right of Access: Request a copy of order records associated with your UID.
- •Right to Erasure: Request the deletion of your customer records after transaction completion.
- •Right to Rectification: Request correction of inaccurate information on non-final records.
12Children's Privacy
CHESSMAN TOPUP is intended for users who have the legal capacity to authorize mobile banking transactions. Minors under the age of 18 must use this service only under the supervision and authorization of a parent or guardian. We do not knowingly collect personal data from unsupervised children.
13Updates to this Policy
We reserve the right to update this Privacy Policy periodically. Any significant revisions will be reflected with an updated “Last Updated” date at the top of this page. Your continued use of the platform following any modifications constitutes your acknowledgment of the updated policy.
14Contact & Privacy Inquiries
For questions, data requests, or privacy inquiries regarding CHESSMAN TOPUP, reach out to our team: